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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey K. Liker, Karyn Ross

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Jeffrey K. Liker, Karyn Ross

448 pages • first pub 2016 (editions)

nonfiction business informative slow-paced
Other editions (2)
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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations by Jeffrey K. Liker, Karyn Ross

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Jeffrey K. Liker, Karyn Ross

448 pages • first pub 2016 (editions)

nonfiction business informative slow-paced
O Modelo Toyota de Excelência em Serviços: A Transformação Lean em Organizações de Serviço by Jeffrey K. Liker
O Modelo Toyota de Excelência em Serviços: A Transformação Lean em Organizações de Serviço
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Jeffrey K. Liker

O Modelo Toyota de Excelência em Serviços: A Transformação Lean em Organizações de Serviço

Jeffrey K. Liker

439 pages • missing pub info (editions)

nonfiction business informative slow-paced