Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company by Sheldon Ed. Spector, Robert Spector
Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company
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Sheldon Ed. Spector, Robert Spector
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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company

Sheldon Ed. Spector, Robert Spector

240 pages • first pub 2000 (editions)

nonfiction business informative medium-paced
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Description

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer ...

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