Services Marketing: People, Technology, Strategy by Jochen Wirtz, Christopher Lovelock

Services Marketing: People, Technology, Strategy

Jochen Wirtz, Christopher Lovelock

626 pages first pub 1991 (editions)

nonfiction business informative medium-paced
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The fundamentals of services marketing presented in a strategic marketing framework. Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The mark...

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