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237 pages • first pub 2013 (editions)
ISBN/UID: 9780241003305
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in-sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately gene...
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237 pages • first pub 2013 (editions)
ISBN/UID: 9780241003305
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in-sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately gene...