Effortless Experience by Matthew Dixon, Matthew Dixon

Effortless Experience

Matthew Dixon, Matthew Dixon

237 pages first pub 2013 (editions)

nonfiction business informative medium-paced
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Description

The Effortless Experience lays out the four pillars of a low-effort customer experience, with robust data, in-sights and profiles. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately gene...

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