Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers by Ellis Amdur
Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers
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Ellis Amdur
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Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers

Ellis Amdur

217 pages • first pub 2011 (editions)

nonfiction politics psychology informative reflective medium-paced
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Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative exp...

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