Balancing Capacity and Demand in Service Operations by Jochen Wirtz

Balancing Capacity and Demand in Service Operations

Winning in Service Markets

Jochen Wirtz

55 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Many services with limited capacity face wide swings in demand that can be caused by the change in seasons. The effective use of expensive productive capacity is one of the secrets of success in such businesses. By working with managers in operati...

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