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175 pages • first pub 2005 (editions)
ISBN/UID: 9781576753309
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Publication date: 01 May 2005
Description
When was the last time you dealt with a bureaucracy--the phone company, an airline, a hospital, school, or government agency--and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utter...
Community Reviews
Content Warnings
175 pages • first pub 2005 (editions)
ISBN/UID: 9781576753309
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Publication date: 01 May 2005
Description
When was the last time you dealt with a bureaucracy--the phone company, an airline, a hospital, school, or government agency--and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utter...
Community Reviews
Content Warnings