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169 pages • first pub 1995 (editions)
ISBN/UID: 9780131989375
Format: Paperback
Language: English
Publisher: Prentice Hall
Publication date: 26 December 1995
Description
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Fourth Edition, goes beyond provi...
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169 pages • first pub 1995 (editions)
ISBN/UID: 9780131989375
Format: Paperback
Language: English
Publisher: Prentice Hall
Publication date: 26 December 1995
Description
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Fourth Edition, goes beyond provi...
Community Reviews
Content Warnings