The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry by Robert Spector
The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry
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Robert Spector
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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry

Robert Spector

missing page info Add in missing page information • first pub 2013 (editions)

informative medium-paced
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The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example. --Howard Schultz, Chairman, Starbucks Coffee Virtually every co...

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