Services Marketing: People, Technology, Strategy by Jochen Wirtz, Christopher Lovelock

Services Marketing: People, Technology, Strategy

Jochen Wirtz, Christopher Lovelock

648 pages first pub 1991 (editions)

nonfiction business informative medium-paced
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Services Marketing guides readers into the consumer and competitive environments of services marketing through its strategic marketing framework. KEY TOPICS: New Perspectives on Marketing in the Service Economy; Consumer Behavior in a Services Con...

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