The Only Thing That Matters: Bringing the Power of the Custome Into the Center of Your Business by Karl Albrecht

The Only Thing That Matters: Bringing the Power of the Custome Into the Center of Your Business

Karl Albrecht

256 pages • missing pub info (editions)

nonfiction business economics informative medium-paced
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Description

In this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. He shows you how to implement the key practices of the outstan...

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