Building a World Class Service Organization (Assessment Tool) by Jochen Wirtz

Building a World Class Service Organization (Assessment Tool)

Winning in Service Markets

Jochen Wirtz

34 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets serie...

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